inauthentic in carrying out corporate social responsibility when the company already has Operations Management questions and answers. Legal compliances are a set of compound rules (laws) process emphasizes competition and speed.and processes used by attorneys and corporate legal departments to help govern themselves, the companies and/or employees they represent and lastly, the public they serve. A firm's vision is the foundation for its mission. Customer relations are also an essential component of the business model that has been developed by Starbucks. Ability to create, manage and deliver Workday reports and Dashboards for different stakeholder groups; Experience of managing and support of Operational changes such as re-organisations, identifying impacts on Workday; Experienced with internal and external audits, able to demonstrate a positive improvement approach Which of the following does Starbucks consider to be a strong asset that helps it build its revenue gains? d. business should behave ethically, fulfilling a strategic mission, business should behave ethically, being responsible to all stakeholders, which of the following are starbucks' stakeholders? Which insurance covers the damage to the fire hydrant? AACSB: Application, Difficulty: Moderate Cambridge: Cambridge University Press. d. her portrayal of the character offended stakeholders, her portrayal of the character offended stakeholders, which of the following best relates to prioritizing stakeholders? Describe what type of goal each is. AACSB: Analytical. the cost of stakeholders. Which of the following are well-documented outcomes? Consequently, the ways in which Starbucks engages with these two groups of stakeholders is a significant reflection on the corporations approach to stakeholder concerns on a more general level. Enculturation refers to the process by which humans learn the rules, customs, skills, and values to participate in a society. (a) What is Friar Lawrence's plan for Juliet? most important, given its provision of goods and services. physical abilities. Suppose that they do, and receive something completely different than what was shown on the market, do you think they will keep buying from that place? AACSB: Application, Difficulty: Easy In addition with many other laws, current employees are not to work for competitors or set up competing companies that divert potential clients and opportunities. Course Hero is not sponsored or endorsed by any college or university. B. Supervising middle and senior management Nam lacinia pulvinar tortor nec facilisis. However, many other stakeholders can be identified such as employees, customers, partners, suppliers, creditors, media, NGOs, business support groups, wholesalers, retailers, competitors, communities, government, and the environment. The crash caused$1,600 in damages to his car. as compromising the mission of Ben & Jerrys as envisioned by its founders. this is an example of.. He had a tire blowout while driving and crashed into a $1,400 fire hydrant. B. marketing* The people in this economy have $20 million in money, and they deposit all their money in Humongous Bank. c. business should behave ethically, being responsible to all stakeholders Partners with stakeholders and business hiring managers to ensure that the project has the skillsets and resources required for delivery. c. coffee and tea growers Mansell, S. (2013). Instead, the principles of stakeholder ethics and corporate social responsibility involve the idea that corporations will ultimately prosper to a greater degree when these principles are recognized. One way to address the issue of shared responsibility between corporations and society is the implementation of a(n) ________. Which of the following is not an example of a diffused shareholder? Answer: False. Identify and describe two benefits of employee diversity in the workplace. To achieve a greater degree of diversity in the workplace, managers' goals should encompass which of the following? A diverse workforce yields many positive outcomes for a company. c. Samsung assumed the risk of exposure and picked up the washers In what ways do customers express their views about trust of company goods and services? When it comes to paying their "duties" to society, a corporation can do that by donating to places that need it or by using eco-friendly products. a. Humongous Bank decides on a policy of holding 100% reserves. What are some amenities companies offer employees that go beyond a legal minimum or Urban and suburban communities . Which concept means that the owners (shareholders) of corporations, as well as directors and managers, are protected by laws stating that their losses in case of business failure cannot exceed the amount they paid for their shares of ownership? Starbucks Corporate Technology's BI & Analytics team works to achieve this . (2013). Consider Fisher's remarks in the last two paragraphs. In several sentences, describe one ethical draw-back of job-sharing. A. finance* If you feel harassed, prejudiced against, or disadvantaged in your workplace, you may file a complaint with the ________. Stakeholder Relationships: It appears there are growing disconnects among at least some of their stakeholders. 100 %. Which of the following best describes information that has economic value because it is not generally known to the public and is kept secret by reasonable means? How can entrepreneurs best ensure their customer-service vision is passed on to employees? These servers are commonly referred to as baristas although actual owners and higher-level managers with Starbucks franchises are referred to within the company as partners. The relationship between Starbucks and the baristas is somewhat controversial concerning the issue of labor-management relations. * There are also organizations. Financial Analysis of PUMA and Nike, Inc. Starbucks Stakeholders: Employees and Customers. service, for example. Answered over 90d ago. a. he viewed those outside economic and political circles as virtuous Blooms: Remember Our responsibility starts with being accountable to Starbucks stakeholdersour partners, customers, shareholders, suppliers, community members and othersand communicating openly about our business practices and performance. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Blooms: Apply Multiple highly publicized incidents involving conflicts between Starbucks and its customers have been detrimental to the companys reputation in the area of corporate social responsibility. b. ethical principles that apply everywhere despite differences in time, geography and culture The main difference between a bribe and a gift is intent. Competitors are one of the most significant external stakeholders of Starbucks. Since the advent of Donec aliquet. business and sustainability strategies. and avoiding bias. Blooms: Evaluate consumed by 20% of the worlds population. which are the universal principles of behavior? All stakeholders must be treated the same. There are may benefits owners receive from doing business as a corporate entity like Limited Liability, Perpetual Existence, Control, along with many others. Employees and customers are the two most visible manifestations of the activities of Starbucks and certainly the most visible stakeholders (Mansell, 2013). After (Select all that apply.) d. cap and trade tax, a " moral minimum" means which of the following? C. legislatures b. Humongous Bank is required to hold 5% of its existing$20 million as reserves, and to loan out the rest. Consult with business partners, managers or other key stakeholders. The viewpoint articulated by Friedman has slowly given way to a more expansive view of business ethics that is based on the principles of stakeholder theory. The entitlement of the environment to legal status is a long-argued Starbucks continually emphasizes its commitment to corporate social responsibility. B. entities and people with one role at one time to care for a business, What do peers and competitors as normative stakeholders influence? c. is an unattainable goal of perfect virtue only applies to shareholders, and it is the amount of money a shareholder could make after selling a holding in a company, True or False: the prevailing current business philosophy is that the sole purpose of business is to make money for shareholders, True or False: customer feedback on social media sites does not affect a company's prospects or status as ethical, True or False: for utilitarianism, the intent of the actors and how humanely people are treated are treated are the determining factor, True or False: individuals, in are the most basic ethical unit, True or False: virtue emphasizes the formation of character, True or False: laws and regulations set the maximum standards by which society lives out ethical norms, morality, as considered by Kant Every country has their own preferences; from the food they eat to even the the type of cloth they to wear. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. From just a narrow storefront, Starbucks offered some of the world's finest fresh-roasted whole bean coffees. This file is copyright 2019, Rice University. An external stakeholder is someone who a company recognizes that makes decisions concerning operations. (Select all that apply.) The coffeehouse company must strengthen its competitive advantages accordingly. such as media and government. Answered over 90d ago. he acknowledged that business was important in nurturing and preserving democracy in Athens. mysterious plane crashes, the Malaysian government (a stakeholder) and private investors hired a The Porter's Five Forces analysis of Starbucks Corporation shows that these competitors and related industry factors and market factors combine to create the strong force of competitive rivalry in the food service industry environment. A. milk producers* The following are the main stakeholders in Starbucks Coffee's business: Employees (baristas, partners) Customers Suppliers (supply firms, coffee farmers) Environment Investors Governments Employees. B. occurs during the monthly vulnerability scanning. a. an enumerated power listed in the constitution in the Bill of Rights External stakeholders have a direct impact if they purchase a product and the relationship they have with a company. c. They have extended protections to only some forms of symbolic speech. The Starbucks franchises in New Zealand have also been accused of underpaying their younger workers. Pellentesque dapibus efficitur laoreet. Answer: False, True or false? Berrett-Koehler Publishers. Read the following scenario and use the following five key questions in stakeholder management to determine how Starbuck's should handle this stakeholder: A few years ago, Starbucks identified three areas in which government could impact the company's ability to maximize profits in its Corporate Social Responsibility Report: (1) U.S. Tax . Starbucks has also faced lawsuits concerning efforts to withhold tips from employees. b. Samsung's warned customers that the machines could tip over Academy of Management Review, 22(4), 853886. The environment is not considered a stakeholder. such as Yelp where customers share their good and bad experiences. discrepancy is stark. B. shareholders Donec aliquet. a. business should behave ethically, focusing only on environmentalism urban and suburban communities The mayor's wife often___ to the front of church on Sunday to show off her expensive, new clothes. Felix Madison has $10,000 worth of property damage insurance and a$1,000 deductible collision insurance policy. The ExploitDB is a very useful resource for identifying possible weaknesses in your network and for staying up to date on current attacks occurring in other networks". D. dining/food service, Which of the following are stakeholders? Identify and describe two challenges an employer may face in providing reasonable accommodations under the ADA for employees. The California Transparency in Thus, Ikea changed in response to consumer D. stakeholder prioritization, Difficulty: Easy A decision to be less Stakeholders: Essentially contested or just confused? There are dedicated sites a. ethics applies solely to business-making An employees common law duty of loyalty to their employer prohibits the employee from using a former employer's confidential information and trade secrets on behalf of a subsequent employer as well. b. her portrayal of the character was not approved Job Summary and Mission. Which of the following are factors included when applying a legal definition of diversity? : an American History (Eric Foner), Psychology (David G. Myers; C. Nathan DeWall), Biological Science (Freeman Scott; Quillin Kim; Allison Lizabeth), The Methodology of the Social Sciences (Max Weber). Utilitarianism (the first normative approach to)- an ethical action is one whose consequence achieves the greatest good for the greatest number of people. The international standard providing guidance on social responsibility, called ISO 26000, defines a stakeholder as an "individual or group that has an interest in any decision or activity of an organization." Stakeholders may include s uppliers, internal staff, members, customers (including shareholders . There is a growing recognition of the need for corporate accountability. How will Starbucks determine if smaller express stores reduce client wait times after implementing its strategy? Download Assets. C. chief executive officer* Mitchell, R. K., Agle, B. R. & Wood, D. J. stresses that a company must sustain trust with stakeholders. a. the barista at Starbucks b. the Starbucks district manager c. the President and CEO of Starbucks d. customers who go to Starbucks for a latte; Which of the following is not considered a stakeholder? Starbucks has, at times, been accused of racial discrimination as well as transgender discrimination. For that law, companies are. All companies must have a board of directors. The coffee farmers supply coffee to Starbucks. On the other hand, Starbucks has often been criticized as a firm that is hypocritical in his approach to such matters by claiming to be a company that abides by the principles of stakeholder ethics while treating its employees poorly. If corporations use social responsibilities, it is more likely they will be successful. Why does a Kantian view typically not govern most management decisions? Starbucks prioritizes employees in its corporate social responsibility efforts. which of the following is the best description for what it means to be a professional of integrity? with Starbucks in lieu of a civil action against the corporation. Blooms: Analyze Deontology is often regarded as a "here and now" philosophy. D. rules*, What was the reason for Scarlett Johanssons withdrawal from a recent movie? b. code of ethics PR was necessary for activists to gain a following, formulate a common message against Starbucks, and keep the company accountable to the public for this incident. Organizational responsibility statements are usually straightforward: They say comply with the applicable ________. beds, which is acceptable in that culture. Nam lacinia pulvinar tortor nec facilisis. changes. c. the freedom and ability to make choices based on one's perception of right and wrong A common law or principle stating that officers, directors, and managers of a corporation are not liable for losses incurred when the evidence demonstrates that decisions were reasonable and made in good faith is known as ________. Sample Answer: Lynn Stout believed that shareholders do not necessarily behave as a class. About Starbucks, the main challenges related to economic, social, and technological factors. the risk of stakeholder displeasure and critique, which could result in bad publicity for a gender Make a list of Starbucks' goals. How much will money supply increase with that original loan of $19 million? Select the best answer. It has had success in the United States AACSB: Real-world, Difficulty: Easy How do Donaldson and Preston reconcile the three stakeholder approaches? being committed to ethical business practices. welfare for two reasons: It is good for business and the right thing to do. C. legal compliance* Blooms: Apply true or false: culture and ethics cannot be separated, because ethical norms have been established over time by and make sense to, people who share the same background, language, and customs. Explain an employee's common law duty of loyalty to their employer. (Starbucks does not follow the traditional franchising terms.) Starbucks primary stakeholders are their employees, customers, shareholders, investors, suppliers, coffee farmers, local communities, and other business partners. These stakeholders include shareholders, employees, customers, suppliers, communities, and governments. His expertise also extends to areas such as leadership, corporate responsibility and business strategy. Protected classes are created by both federal and state law. C. environmental agencies Describe at least two ethical duties an employer owes to their employees. How is Starbucks diversifying in India to fit into the local culture? What has unfolded at Starbucks is anything but. Additionally, the company maintains a range of opportunities for internal promotion. e. They have not directly addressed the matter of symbolic speech. What research did the BBC Earth Lab cite to prove or disprove that subliminal advertising is real? Which of the following is changing the environment in which many of the world's industries compete? McDonald's London, England, United Kingdom1 month agoBe among the first 25 applicantsSee who McDonald's has hired for this roleNo longer accepting applications. (Select all that apply.) Journal of Business Ethics, 108(3), 285298. A firm's vision is the foundation for its mission. d. public policy, which of the following examples best demonstrate the burden of the social contract that companies have with stakeholders? Sample Answer: Ikea is a multinational furniture store. consciousness and product mission, is now owned by an international conglomerate, Unilever. The company promotes itself as a firm that seeks to maximize the comfort of its customers, and the provision of top-quality customer service. We are, therefore, Explain the difference between the legal and ethical duties of a corporation. At times, Starbucks has become embroiled in a range of political and social controversies as well (Freeman & Moutchnik, 2013). (Select all that apply.) D. Present information to the board of directors. Blooms: Remember While Starbucks has demonstrated some level of commitment to the principles of Starbucks regarding labor relations and employee retention, it is also clear that certain problems remain as well. a. honesty and integrity b. virtue ethics and utilitarianism c. loyalty to management d. respect for business diversity honesty and integrity True or False: The environment is not considered a stakeholder false Many people in the UK will have a product from Thornton & Ross somewhere at home. a. pollution tax A. In the United States, Ikea displays Difficulty: Moderate There is a common agreement among the public that corporate directors have a duty to maximize corporate profits and shareholder value, even if this means skirting ethical rules. MANGMT 4970 EXAM 1 (QUIZ QUESTIONS & CONCEPTS), Allen Cognitive Levels (ACL) & Allen Diagnost, CompTia A+ 220-1001 Core 1 Certification Prac, John David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine, Service Management: Operations, Strategy, and Information Technology, Information Technology Project Management: Providing Measurable Organizational Value. Which intellectual, emotional, and social human trait affects all decision-making, including ethical decisions? The concept of CSR is not one that is merely about corporations engaging adopting stakeholder ethics for its own sake, however important many of the ethical issues involved may be (Laplume, Karan & Litz, 2008). c. Compute and plot the A, B, and C zone boundaries on the p-chart. company. 16 & 14 & 9 & 11 & 15 & 8 & 12 & 16 & 17 & 13 & 15 & 10 & 9 \\ Legal duties of a corporation are the legal standards that are in governmental laws for example, a duty to report a felony or to keep premises clean. Managing and executing the strategy of a company Words and actions like the following emerge: Focus Groups, Surveys, Beta Tests, Small Group Discussions, Grant Requests, Operational Plans, Pitch Decks, Research Projects, Feedback Loops Focus and care for this stakeholder group could not be higher in most cases. Culture and ethics cannot be separated, because ethical norms have been established over time by, and make sense to, people who share the same background, language, and customs. As Starbucks, we can either choose to rise to this moment or stand idle. Explain using details from the text. Fusce dui lectus, congue vel laoreet ac, dictum vi, ce dui lectus, congue vel laoreet ac, dictum vitae odio. Bonus Eligible : Yes. They have clearly defined symbolic speech but have ruled that it is never protected. We are one of the UK's fastest-growing, leading producers of household pharmaceutical products, and own some of the country's most loved brands such asCovonia,Hedrin,Cetrabenas . Stakeholder management and CSR: Questions and answers. a. courage, decorum, and accountability Too Short! However, Starbucks has also been criticized for its labor relations as well. This is a lofty goal, especially given Coke products are Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Laplume, A., Karan, S. & Litz, R. (2008). even perhaps industry standards? Which of the following sources of ethical guidance for businesses includes criminal penalties? List and briefly describe the two types of virtues identified by Aristotle. (Select all that apply. These competitive advantages are essential for interacting with the industry environment, which involves the strong force of competition shown in the Porter's Five Forces analysis of Starbucks Corporation.The company competes against large and small coffeehouse businesses, as . social media, they are apt to speak up about their customer experience. Lorem ipsum dolor sit amet, consectetur adipiscing elit. They can affect how successful Starbucks is by doing their job and providing inputs into decisions that go into creating products and services that customers want. stakeholders. We will send [DOCUMENT_TITLE] to your email. b. the doctrine that a corporation has some of the same legal rights and responsibilities enjoyed by natural persons AACSB: Application, Difficulty: Easy B. Select a product or service that will be sustainable. An analysis of perceived priority of shareholder impact should include which of the following? good for business and the right thing to do from an ethical standpoint. Which of the following is true of Court decisions concerning symbolic speech? Quality Glossary Definition: Stakeholder. \end{array} Explain how owners benefit from doing business as a corporate entity. Sample Answer: Greenwashing is the view that companies are acting superficially or are The most immediately visible and representative employees of Starbucks are the individuals that engage as servers in Starbucks stores. CSR and greenwashing are the same concepts. 12 & 14 & 11 & 8 & 7 & 12 & 15 & 9 & 16 & 13 & 11 & 10 & UmweltWirtschaftsForum, 21(1), 59. Over time, people change, technology advances just like it has in the past couple of years, and cultural mores shift. An ethical financial advisor must ________. For the fiscal year 2022, group revenue increased by 55 per cent to $1.1 billion from $712 million in the previous year, and this resulted in a profit before tax of $53.7 million compared to a . The main reason for forming a corporation is to limit the liability of the owners. In 1981, Howard Schultz (Starbucks chairman and chief executive officer) had first walked into a Starbucks . Using this, calculate the after-tax cost of the Sony bond given Davids tax bracket. Internal stakeholder In this part Internal stakeholders mean the hotel staff, as well as . It also changed its policy of allowing noncustomers to visit its stores and use restrooms. Misunderstanding and lack of communication tend to happen even more. the same as information from trusted adults, What are some ethical concerns about advertising? Which of the following does an entrepreneur typically need to be willing to do to start a business? Today, Starbucks hosted its 30 th annual meeting of shareholders virtually. the importance of companies considering the priority of such parties. \text { Cost } & \$ 930 & \text { Years to maturity } 10 & I say this because with many different opinions being thrown in the air, being on the same boat is not the easiest thing. Applying the big box store example from the chapter, which conflicts demonstrate that stakeholder claims vary? Blooms: Apply Develop or acquire assets and skills needed to implement the strategy. Donec aliquet. Which of the following entrepreneurs is known for having an easygoing personality? a. Samsung's washers had a spin-cycle problem in 2017 Which of the following are Starbucks' stakeholders? CAFOs are condemned by animal rights activists as being harmful to the Blooms: Apply Labor union membership remains much higher in Europe and other Group of Seven countries than in the United States, in part because some of those countries allow managers to be members of the union. It is ineffective because it only requires disclosure of information about suppliers' working conditions and does not govern those suppliers. Applicants must submit a complete application to receive an interview. Starbucks Stakeholder Analysis. b. Sarbanes-Oxley Miles, S. (2012). a. U.S. jurisprudence A company's Board of Directors is responsible for guiding CEO succession, which should be a well-planned event. Blooms: Apply Freeman is best known for his work on stakeholder theory and business ethics, in which he suggests that businesses build their strategy around their relationships with key stakeholders. Athenian philosophical theories of ethics are no longer applicable in contemporary times, Which of the following describe original position? C. her portrayal of the character offended shareholders Summary Of Experience c. Citizens United Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Employee diversity in the workplaces can enhance performance and drive innovation. A company must identify and governance. simply advertising. Thirty years ago, Starbucks was a single store in Seattle's Pike Place Market selling premium-roasted coffee. C. Stakeholder perceptions have a large impact on success. pilgrimages in response to passenger stakeholder interests in making such trips. Starbucks steps evinced a social consciousness and focus on stakeholders. About Starbucks Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. Blooms: Understand Shareholders are certainly an important component of the stakeholders of a corporation (Freeman & Moutchnik, 2013). Therefore, some employees work for Starbucks to gain that status. d. embraces freedom and a sense of divinity, the advantage of justice theory over other ethical systems is its Humongous Bank is the only bank in the economy. results to decision makers in management. Rachel Carsons 1962 book, True or false? A. chief legal officer The following points outline skills and experiences that are considered assets: First Aid and CPR certification. Consumer feedback on social media sites does not affect a company's prospects or status as ethical. What is a measure that accounts for an organization's results in terms of its effects on profits, planet, and people? CSR ensures that a company is engaging in sound ethical practices and policies in accordance with the company's culture and mission, above and beyond any mandatory legal standards. (Select all that apply.). Starbucks competes with many other coffeehouses, including Dunkin' Donuts, McDonald's, and Caribou Coffee. systemic ethics problems. STARBUCKS CASE PART 3 - GROUP 1. a. the responsibility a company has regarding justice and care Stakeholder theory and organizational ethics. D. pet owners, Which of the following are the duties of the board of directors? As an illustration, Starbucks once became the focus of an alleged controversy involving what some people have claimed is a war on Christmas by issuing holiday cups that were neutral as far as the absence of any references to specific holidays. Which concept holds that workers should be paid on the basis of the value of their job to the organization? Business ethics exists on which of the following three levels? 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Woloszyk, Grady Kimbrell, Lois Schneider Farese. c. environmental tax b. d. corporations need to manage expectations of customers, customers are considered high-priority stakeholders, True or False: sustainability is a short-term approach to the interaction between business activity, environmental responsibility and societal impact on the environment and other stakeholders, True or False: social responsibility does not have to mean being unprofitable, True or False: the concept of limited liability means the owners of corporations are protected by laws stating that, in most circumstances, their losses in case of business failure cannot exceed the amount they paid for their shares of ownership, which court decision rule that corporate and nonprofit business entities may seek to persuade the voting public by spending an unlimited amount of money on political advertisements?
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